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Customer Service
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Customer Service
If you have a comment or question regarding an order you¹ve already placed, please call our Toll-Free Customer Service Help Line at 1-800-290-9213. One of our trained representatives will be happy to help you. Customer Service hours are 9 a.m. to 5 p.m. (Eastern Time), Monday-Friday
Guarantee of Satisfaction
We are proud of the quality of our products and our customers' satisfaction. You must be fully satisfied with your purchase, or we'll cheerfully exchange the product, issue a credit for merchandise value or refund your payment. Please contact us within 14 days of receiving your shipment for return instructions.
Duplicate Catalogs
If you receive more than one copy of identical Virginia Traditions catalogs, please send us the back cover name & address areas of all catalogs you've received, indicating which one is correct. Or simply call us with catalogs at hand so we can correct our customer records.
Mail Preference Service
We occasionally make our mailing list available to carefully screened companies whose products we think might interest you. If you prefer not to receive these offerings, or no longer wish to receive the Virginia Traditions catalog, please let us know by calling us or sending us the name & address information on the catalog back cover or Order Form to: Mail List Preference Service, P.O. Box 25, Surry, VA 23883.
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To Enjoy A Genuine Virginia Country Ham, Make Sure It Comes Direct From The Smokehouse
All hickory-smoked hams, bacon, sausage and barbecue offered on this site come to you directly from Edwards family smokehouses in Surry, Virginia.
Smoked according to the recipe created by PopPop (Great Granddad, S. Wallace Edwards) back in 1926, Edwards products deliver a unique flavor profile that’s widely recognized as superior by gourmet food authorities & chefs alike. (See "In The News" section on this site.)
So, don’t subject your family to pale, factory-processed substitutes. Serve them genuine, direct-from-the-smokehouse quality from Virginia Traditions and the Edwards family. Then, your loved ones will enjoy the best authentic smoked meats available anywhere.
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